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Questions about compatibility, warranty, or installation? Our US-based support team responds in under 3 minutes — even on holidays.

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Contact Information

Customer Support [email protected]
General Inquiries [email protected]
US Support Line +1 (800) 222-8371
Direct Line +1 (512) 955-0312

Business Hours

Office Hours (CT) Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
Email Support 24/7 — including weekends & holidays
Average response: < 3 minutes

Our Office

Acaves Inc. 2891 Technology Drive, Suite 400
Austin, TX 78703
United States of America
FAQ

Frequently Asked Questions

Find answers to the most common questions about Acaves compatible ink cartridges.

Acaves offers compatible cartridges for most HP, Canon and Brother inkjet printers. Check the specific product page for your printer model number. If you don't see your model listed, contact our support team — we respond in under 3 minutes and will confirm compatibility for you.
Yes. All Acaves cartridges are equipped with the latest upgraded smart chip technology, which enables real-time ink level monitoring on your printer's display — just like the original manufacturer cartridge.
This is a standard message from the printer's software. Simply click OK or Next to continue printing — it will not affect print quality or cartridge performance. If the message persists or the printer doesn't recognize the cartridge, remove it, re-install it firmly, and restart the printer. Repeat 2-3 times if needed. If the issue continues, contact our support team.
All Acaves products come with a 2-year warranty and lifetime technical support. If you receive a defective cartridge, we will send a free replacement immediately — no return shipping required, no lengthy claim process.
Installation takes under 30 seconds: (1) Open the printer's cartridge door. (2) Remove the old cartridge. (3) Take the Acaves cartridge out of its packaging. (4) Remove the protective tape from the ink nozzles. (5) Insert it firmly into the slot until it clicks. Important: Do not touch the chip or ink nozzles directly. Wait up to 4 minutes for the first recognition on some models.
Most Acaves HP cartridge lines (63XL, 65XL, 67XL, 910XL, 936XL, 962XL) are fully compatible with HP e-series printers that are not enrolled in the HP+ Instant Ink service. Note: 910XL and 936XL lines are not compatible with printers enrolled in HP+ or Instant Ink programs. If you're unsure, contact our support team.
Page yields (at 5% coverage, A4/letter paper): HP 63XL: 750 black / 450 color · HP 65XL: 669/427 · HP 67XL: 705/455 · HP 910XL: 1,200/1,000 · HP 936XL: 2,500/1,650 (total 7,450 per set) · HP 950XL/951XL: 2,300/1,600 · HP 962XL: 2,000/1,600 · Canon 250XL/251XL: 600 (lg. black)/350 · Brother LC401XL: 560/510.
You can reach us via the contact form on this page, by email at [email protected], or by calling +1 (800) 222-8371. Our email support team is available 24/7, including weekends and holidays, with an average response time of under 3 minutes.

Still Have Questions?

Browse our full product catalog or send us a message — we're here to help you find the perfect cartridge for your printer.